Privacy Policy

1. Who we are

whitsundays.tours (the site) is run by Whitsunday Islands Tours, a locally owned business based in Airlie Beach, Queensland, Australia. In this policy, "we", "us" and "our" mean Whitsunday Islands Tours.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. Information we collect

Information you give us

If you email us, fill in a form or leave a comment, we collect what you send. This is usually your name, email address, phone number if you include it, your travel dates and group details, and your message.

Information collected automatically

Like most websites, the site collects technical information when you visit, such as your IP address, browser and device type, the pages you view, the site that referred you and your approximate location (city or region level). This is collected through cookies, analytics and server logs.

Information we do not collect

We do not collect payment card details, passport details or booking records. Bookings are made on the tour operator's or booking partner's system, and they collect that information directly from you.

3. How we use your information

We use personal information to:

• answer your questions and help you choose a tour
• pass your enquiry to a tour operator when you ask us to
• send you something you signed up for
• understand how the site is used so we can improve it
• keep the site secure and prevent misuse
• meet our legal obligations

We do not use your information for automated decisions about you.

4. Booking systems and embedded content

Booking buttons open the operator's or booking partner's booking system, such as FareHarbor, Rezdy, Viator or Book Me. A booking window may open on top of this site, but it is run by that company. The details you enter go to them and to the tour operator, not to us, and are covered by their privacy policies.

Pages on the site also include content loaded from other services, including Google Maps, YouTube videos, Google Fonts and Google reviews. When your browser loads this content, those services receive your IP address and may set their own cookies.

5. Cookies and analytics

A cookie is a small text file stored on your device. The site uses cookies and similar tools for:

• Essential functions, such as security and remembering your cookie choices
• Analytics, through Google Analytics, to measure visits and see which pages are useful
• Affiliate tracking, so a booking partner can tell that a booking came from a link on this site

You can block or delete cookies in your browser settings. The site will still work, although some features may not. To opt out of Google Analytics on all websites, use the Google Analytics opt-out add-on.

6. Who we share information with

We do not sell or rent personal information. We share it only with:

• service providers that help run the site, such as website hosting, email and analytics providers
• a tour operator, when you ask us to pass on your enquiry
• government bodies, regulators or courts, when the law requires it

7. Information held overseas

Some of the service providers we use, including Google, store information on servers outside Australia, mainly in the United States. Booking partners such as FareHarbor and Viator are also based overseas. We take reasonable steps to use providers that protect personal information properly.

8. Storage and security

The site uses HTTPS encryption, and access to the website and our email is limited to the people who need it. We keep enquiry emails and other personal information only for as long as we need them for the reason they were collected, or as the law requires, and then delete them.

No website or email system is completely secure. If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner.

9. Marketing emails

We only send marketing emails if you have asked for them or agreed to receive them. Each one has an unsubscribe link, and you can also email us to be removed.

10. Access, correction and deletion

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@whitsundays.tours and we will respond within 30 days. We may need to confirm who you are first. There is no charge for making a request.

11. Visitors from the EU and UK

If you are in the European Union or the United Kingdom, you also have the right to restrict or object to how your information is used, to receive a copy of it in a portable format, and to withdraw consent at any time. You can use these rights by emailing info@whitsundays.tours. You can also complain to your local data protection authority.

12. Children

The site is not aimed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has sent us personal information, contact us and we will delete it.

13. Complaints

If you have a concern about how we have handled your personal information, please contact us first. We will look into it and reply within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

14. Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated at the top.

15. Contact

Privacy questions and requests can be sent to: