Skydive Australia – Whitsundays

TERMS & CONDITIONS
Skydive Australia
For the purposes of this document, “Skydive Australia” (“SA”) is known as either Skydive Australia Group, Experience Co Limited (ACN 167 320 47), Skydive the Beach and Beyond Sydney Wollongong Pty Ltd (ACN 169 433 363), Skydive the Beach and Beyond Central Coast Pty Ltd (ACN 167 390 909), Skydive the Beach and Beyond Hunter Valley Pty Ltd (ACN 156 316 200), Skydive the Beach and Beyond BB Pty Ltd (ACN 605 903 197), Skydive the Beach and Beyond Melbourne Pty Ltd (ACN 169 446 664), Skydive the Beach and Beyond Great Ocean Road Pty Ltd (ACN 167 042 819), Skydive the Beach and Beyond Yarra Valley Pty Ltd (ACN 167 197 864), SBB Trading Pty Ltd (ACN 169 433 461), STBAUS (ACN 169 464 555), Skydive the Beach and Beyond Airlie Beach Pty Ltd (ACN 168 469 565), Skydive the Beach and Beyond Newcastle Pty Ltd (ACN 167 042 800), Australia Skydive Pty Ltd (ACN 134 382 004). SA is the seller of all tandem skydives and other ancillary items, including but not limited to certificates, photographs, videos, and merchandise. All dealings with SA will be on these Terms of Trade unless otherwise agreed in writing with SA.

SKYDIVE AUSTRALIA TERMS & CONDITIONS
The following are the terms of trade of “Skydive Australia” (“SA”).

New COVID19 Guidelines: Read our update before you book.

Acceptance of Booking Terms and Conditions: Confirmation of a booking and authorisation of payment indicates acceptance of these booking terms and conditions. You also agree to further indemnify SA, it’s associate companies, directors and associates against any risk or action related to your participation in your skydive.

Purchasing a Gift Voucher: Gift vouchers purchased directly through Skydive Australia (online at skydive.com.au or over the phone with our Reservations team) are valid for 3 years from the purchase date. Failure to redeem the gift voucher by the expiry date shown on the certificate will render your voucher invalid. Treat your voucher like cash and take care not to lose it. Lost or stolen gift vouchers are non-refundable and replacements are not available, you will be required to purchase a new voucher. Gift Vouchers are non-refundable, not redeemable for cash, but are transferable to another person. In order to transfer a gift voucher into another customer’s name, the original purchaser must contact our Skydive Australia Reservations team to make the change.

Redeeming a Gift Voucher: To redeem a Gift Voucher, call us on 1300 520 275 to book a skydive. Once your voucher has been redeemed for a skydive, our booking conditions will apply. Where the cost of your booking is greater than the value of your voucher, you will be required to pay the difference at the time of booking. Where the cost of your booking is less than the value of your voucher you will not be entitled to a refund, however the difference in price may be used to pay towards merchandise or a photo & video package at the drop zone on the day of your skydive

Making a Reservation for Others: If you have made a tandem skydive reservation on behalf of others, you will be considered by the SA Reservations team as the ‘Group Organiser’ and it is your responsibility to ensure all members of the group are informed and aware of SA’s Booking Terms & Conditions. Group Organisers are responsible for providing us with the names of all individuals in their group, who wish to tandem skydive together. Last minute additions to group bookings are required to pay in full prior to arrival at the Drop Zone. If additions are made to the group on the day, it is likely the whole group may incur a delay to their jump time, and in some instances may have to wait until the conclusion of the day’s bookings before skydiving. While SA endeavours to assign groups in the same load, SA reserves the right to change group configurations where necessary due to operational requirements. No refunds will be made available where SA changes the group configuration.

Availability of Jump Dates & Time Slots: All jump dates and times are subject to availability. Always check availability and days of operation either online or with the SA reservations team, prior to confirming a booking on behalf of the customer.

Location & Duration of a Tandem Skydive: Note that all bookings are given an ‘arrival/check-in’ time only. Please note this is not a skydive ‘jump’ time. Whilst SA endeavor to complete an individual’s tandem skydive within 4 hours of arrival, SA advise arriving with no time constraints, and should plan for this to be a whole day’s activity. As safety is SA’s main concern, factors such as wind, cloud, rain, thermal turbulence etc. and other factors such as air traffic can affect the time it takes to complete the skydive activity. Weather can change for better or worse in minutes, and customers will be unable to skydive unless they are at SA’s Drop Zone. SA utilises multiple landing sites at each of its locations. The location of the landing site for each parachute drop may vary depending on weather conditions, with the focus being on customer safety. Refunds or compensation will not be made if a spectator does not witness a landing.

Personal Identification: Make sure that you and everyone in your group has a valid government-issued photo ID on arrival at the drop zone on the day of your skydive.

Age Requirements: By law the minimum age to tandem skydive in Australia is 12 years old. SA must be notified in writing prior to the jump date if a customer is between 12 and 18 years of age and must have parental or legal guardian consent. If under 18 years old, a parent or legal guardian must be present at the drop zone on the day of the skydive. If a parent or legal guardian is not present, the customer must immediately notify a member of staff at the drop zone, who will arrange for the correct documents of consent to be sent and signed prior to skydiving.

Weight Requirements and Surcharges: Weight is an important factor in Skydiving and Aviation. It affects aircraft weights and balances, fuel allowances, climb rates and equipment maintenance. All persons are subject to a Tandem Master assessment. SA must be notified in writing prior to the jump date if a customer weighs over 95kgs. Due to restrictions to the harness size, weather conditions and safety reasons, all customers weighing over 105kg will be assessed by our Drop Zone Safety Officer or Tandem Master. Note that weight cut-off limits apply. The following surcharges will apply for customers weighing 95kg or more and are payable on arrival at the drop zone:

95kg – 104kgs = $50.00 AUD surcharge applies
105kg – 114kgs = $75.00 AUD surcharge applies and requires on-site assessment
115kgs and over = $100.00 AUD surcharge applies and requires on-site assessment
Weight Limits: These vary by drop zone and day. If you are over 115kgs, you must be accessed at the drop zone you wish to jump at prior to your jump to ensure we have a Tandem Master available on the day.

Medical Conditions: Where possible, SA must be notified prior to the jump date of any existing medical conditions or illness. Medical conditions which could affect the customer’s safety should be discussed with a doctor to ensure customers are fit to skydive. Please advise SA if you are taking prescription medication.

Consumption of Alcohol or ‘Recreational’ Drugs: No alcohol or “recreational” drugs are to be consumed within 8 hours prior to the scheduled skydive jump time. For the safety of all customers and staff, SA reserves the right to refuse customers who are suspected of being intoxicated or having impaired judgment, and this does not constitute a claim for a refund.

Restrictions for Scuba Diving: Due to medical restrictions, you must not scuba dive within 24 hours of the scheduled skydive jump time.

Restrictions on Personal Electronic Equipment: For the safety of all customers and in accordance with skydive regulations, the use of all electronic devices, including personal camera and video equipment is not permitted on the aircraft or at any time during the jump.

Purchasing Photos and Videos: Whilst it is not mandatory to book a video or photographs, it is advisable, as on some occasions a late change of mind may result in disappointment. If you have purchased a video package through SA, it will be tested on the day of your tandem skydive, and then made available for viewing on the same day. Your acceptance of the video on the day will be deemed as your approval of it being in full working order. No refunds will be made available after your departure from our offices for those videos that are considered not to be in full working order. Please be advised that should there be any technical issues relating to camera/dubbing equipment, no refunds can be made for the individual skydive as the filming and skydive are two separate products. If we are unable to provide you with the skydive video or photo product due to technical issues a refund for the video or photo product purchased will be issued. If only a portion of your video or photo product fails you will be issued with a refund for the balance of the amount paid less the value of the product actually received.

Copyright Photos and Videos: Videos and photographs purchased through SA remain the copyright of the videographer who took the footage and they own and retain the right to the footage and photographs. A licence agreement exists between SA and the respective videographer who took the respective footage. Such footage may be used by SA for company marketing purposes and reproduction of videos sold and may only be used or reproduced by the purchaser or recipient for private or domestic purposes and must not be used for any commercial purpose, including promotion of any supplier or any supplier’s products or services without the videographer’s and SA’s prior permission. Should you not want any of your footage or photographs uploaded to SA social media platforms, or used in company marketing, it is your responsibility to advise our SA staff prior to your jump.

Australian Parachute Federation (APF): APF Membership is mandatory for all tandem skydive customers. The APF membership levy is included in the price of your tandem skydive, there are no other hidden fees or prices. Wherever possible, all customers must pre-register with the APF before arriving at the drop zone. Links to the APF form may be found on your confirmation email. All payments and documents must be completed prior to skydiving.

Personal Accident Insurance (PAI): This is optional cover that can be purchased at the drop zone on the day of the skydive. You will be required to complete the Personal Accident application form and pay the applicable premium or renew your existing cover at the applicable rate.

Group Discount Policy: Group discounts apply to customers who book more than 4 or 8 customers together. Click here for more information. If customers originally book as a group and receive a group discount and then they choose to split up the group, cancel or amend dates, then group members will no longer be entitled to the group discount.

SA Changes to Product & Pricing: SA reserves the right to change any pricing, special offers, products and packages without notice.

Payment Policy: All payments are non-refundable. Full pre-payment is required at the time of booking. Alternatively, a $50 deposit may be paid when booking directly with our Reservations team over the phone, and the remaining balance is payable at check-in at the drop zone.

Credit Card Surcharges: Credit card payments for skydive bookings, which are processed over the phone directly by our Reservations team or via our direct online booking cart, will not attract credit card surcharges. Credit card payments processed at the drop zones will attract credit card surcharges. Credit card surcharges are subject to change and are non-refundable.

Cancellations and No Shows by a Customer: Notice of a cancellation must be provided by email to SA Reservations. Cancellations of one or more customers received any time (including customers who do not show at the drop zone on the jump date) will incur a cancellation fee of 100% of the total booking value.

Amendments by a Customer: Any amendment to the scheduled jump date or time within 24 hours of the jump date, will be subject to a rebooking fee of $50. Name changes must be provided by email to SA Reservations, however will not incur a fee. A booking can be rescheduled any number of times, however the booking will only remain valid for a period of 12 months from the original jump date. After this date, all payments will be forfeited, and no refunds will be given.

Customer’s Change of Mind: Payments will be forfeited, and no refunds will be given to a customer who fails to go through with a skydive or decides to change to a different experience of a lesser value.

Changes by SA to a Confirmed Skydive: To ensure the highest standards are maintained, SA reserves the right to reschedule or alter a tandem skydive with no prior notification. These changes do not constitute a claim for a refund and include changes to type of aircraft used, drop zone, check in time, jump time, number of participants in a plane, altitude reached, duration of free fall and location. Providing customers with a 100% safe and amazing experience is our number one focus.

Cancellations or Changes by SA due to Weather: If a skydive is cancelled due to weather, SA will endeavour to rebook the jump on a suitable alternative date before leaving the drop zone. If this is not possible, a ‘limbo’ credit will be issued to the customer to the value of the original skydive. A limbo credit will remain valid for a period of 12 months from the original jump date. After this date, the credit will be forfeited, and no refunds will be given. This credit can be transferred to another SA location. Customers must pay any price difference if changing to an experience of a higher booking value including upgrading to a higher jump height, changing to a weekend and public holiday, changing products, packages or skydive locations. Customers will not be due a refund if changing to an experience of a lesser booking value. All Groups will still be entitled to the group discount if their skydive is cancelled and they are unable to reschedule their jump as a group on the same date.